Refunds, delivery & cancellation
Last updated: {{DATE_EFFECTIVE}}
This page sets out when your purchase arrives, when you can get your money back, and how to cancel. It applies to every purchase made on this website and forms part of our Terms of Service.
1. Delivery
Everything we sell on this website is digital. Nothing is shipped, and there are no shipping charges or delivery destinations to consider.
| What you bought | How it is delivered | When |
|---|---|---|
| A one-time digital product | Email to the address used at checkout, containing access credentials or a download link | Normally within 5 minutes of payment; always within 24 hours |
| A subscription | Account activation, confirmed by email | Immediately after the first successful payment |
| Custom development work | Transfer of source code, documentation and deployment instructions to accounts you control | On the dates written into the statement of work |
If nothing has arrived within 24 hours, check your spam or promotions folder and then email {{EMAIL_SUPPORT}} from the address you paid with. Non-delivery is always refundable in full, whatever the cause.
2. Refunds on one-time digital products
You may request a full refund of a one-time digital product within 14 calendar days of the date of purchase. You do not need to give a reason.
How to request one. Email {{EMAIL_SUPPORT}} from the address used at checkout, with your order number or the date and amount of the charge. No form, no phone call, no retention conversation.
What happens next. We reply within one business day. Once approved, the refund is issued to the original payment method within five business days. Your bank may take a further 5 to 10 business days to show it, which is outside our control. Access to the product is withdrawn when the refund is issued.
Exceptions. We may decline a refund where the product has been redistributed, resold, or its licence otherwise breached, or where the same buyer has already been refunded for the same product. We will tell you in writing which of these applies and why.
3. Subscriptions
Cancelling. You can cancel a subscription at any time, from the billing page inside your account or by emailing {{EMAIL_SUPPORT}}. Cancellation takes effect immediately for billing purposes: no further charge is made. You keep access until the end of the period you have already paid for.
Refunds on subscriptions. Periods already used are not refunded. If you were charged for a renewal you did not intend and you tell us within 7 days of that charge, and you have not used the service during that period, we will refund the renewal in full.
Notice before renewal. We email a reminder before each renewal and a receipt after each charge, so a renewal is never a surprise.
Failed payments. If a renewal payment fails, we retry it and tell you by email. If it still fails after 10 days, the subscription is suspended and then cancelled. We do not send accounts to collections.
4. Custom development work
Project work is governed by its statement of work, not by this refund window. Either side may end a project in writing; you pay for work completed and accepted up to that date, and we hand over what has been built. Work that fails the acceptance criteria written into the statement of work is corrected at our cost, and if we cannot bring it to those criteria, the amount paid for that milestone is refunded. Retainers end 30 days after written notice, either side.
5. Duplicate and unrecognised charges
A duplicate charge is refunded in full as soon as we confirm it, without a request form and without reference to the 14-day window. Charges from us appear on your statement as {{STATEMENT_DESCRIPTOR}}. If a charge looks unfamiliar, email {{EMAIL_SUPPORT}} with the date and the last four digits of the card; we will identify it the same business day.
6. Before you dispute a charge
Please contact us first. A chargeback takes weeks to resolve through your bank; we can usually settle the same matter within one business day, and we would rather refund you than defend a dispute. This is a request, not a condition — nothing here limits your rights against your card issuer.
7. Contact for refunds
{{COMPANY_LEGAL}}
{{ADDRESS_LINE1}}
{{ADDRESS_LINE2}}, United States
Email: {{EMAIL_SUPPORT}}
Telephone: {{PHONE}}
Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (US Eastern Time)