Terms of service

Last updated: {{DATE_EFFECTIVE}}

These terms are an agreement between you and {{COMPANY_LEGAL}}, a limited liability company registered in {{STATE}}, United States, whose registered address is {{ADDRESS_LINE1}}, {{ADDRESS_LINE2}}, United States ("{{COMPANY}}", "we", "us"). They apply when you buy a product on this website, use one of our products, or engage us for development work. By buying or using, you accept them.

1. What we sell

We sell two things and nothing else: licences to use software we have built, listed with their prices on the products page; and custom software development performed under a written statement of work, described on the services page. We are not a financial, medical, legal or investment adviser, we do not sell advice of that kind, and nothing we supply should be treated as such.

2. Eligibility

You must be at least 18 years old and able to enter a binding contract. If you are buying for an organisation, you confirm that you are authorised to bind it.

3. Orders, prices and payment

All prices are stated and charged in United States dollars (USD). The price on the product page is the amount charged; applicable sales tax is calculated and displayed at checkout before payment. Payment is taken at the time of purchase by Stripe, Inc., and is subject to Stripe's own terms. We may refuse or cancel an order where we suspect fraud, a breach of these terms, or an error in a published price; if we do, we refund any amount taken in full.

Charges from us appear on your statement as {{STATEMENT_DESCRIPTOR}}.

4. Subscriptions

Subscriptions renew automatically at the stated interval until cancelled, at the price in force when the renewal is made. We email a reminder before each renewal. You may cancel at any time from your account or by emailing {{EMAIL_SUPPORT}}; cancellation stops the next charge and access continues to the end of the paid period. We give at least 30 days' notice by email before a price change affects your renewal.

5. Delivery and refunds

Delivery times, the 14-day refund window on one-time digital products, subscription cancellation and the handling of duplicate charges are set out in the Refunds, Delivery & Cancellation policy, which forms part of these terms.

6. Licence

When you buy a product, we grant you a non-exclusive, non-transferable, revocable licence to use it for your own business or personal purposes, for as long as your purchase or subscription remains in good standing. You may not resell, sublicense, redistribute or rebrand it, and you may not remove or obscure any notice of ownership. We keep all intellectual property in our products. Breach of the Acceptable Use Policy ends the licence.

7. Custom development

Each project is governed by its own statement of work, which names the scope, the exclusions, the milestones, the acceptance criteria, the fixed price and the dates. Where a statement of work conflicts with these terms, the statement of work prevails for that project. On payment in full, all intellectual property in the deliverables created specifically for you transfers to you; we retain ownership of generic components, tools and know-how that are not specific to your business, and grant you a perpetual licence to use them as embedded in your deliverables. We treat your business information as confidential, do not use it to train models, and do not name you as a client without your written permission.

8. Your responsibilities

You are responsible for keeping your account credentials secure, for the accuracy of the email address you give us, for the lawfulness of the data you process with our software, and for complying with the Acceptable Use Policy.

9. Availability

We aim to keep hosted products available continuously, but we do not guarantee uninterrupted service. We may suspend access for maintenance, and will give notice where it is planned. We may discontinue a product; if we discontinue one you subscribe to, we give at least 60 days' notice and refund any period paid for beyond the closure date.

10. No guarantee of results

Our software is a tool. We make no representation, and you should assume none, that using it will produce revenue, savings, growth, health outcomes or any other specific result. Any figures we publish describe the behaviour of the software, not the outcome for a user.

11. Warranties and liability

Products are provided "as is" and "as available", without warranties of any kind beyond those that cannot be excluded by law. To the fullest extent the law permits, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, revenue or data. Our total aggregate liability arising out of or relating to a purchase is limited to the amount you paid us for that purchase in the 12 months before the claim arose. Nothing here limits liability for fraud, wilful misconduct, or anything else that cannot lawfully be limited.

12. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your breach of the Acceptable Use Policy, or your unlawful use of anything we supply.

13. Export controls and sanctions

Our products and services are supplied from the United States and are subject to United States export control and economic sanctions law. You may not access, use, export or re-export them in breach of that law. We do not sell to, and you confirm you are not located in, organised under the laws of, or ordinarily resident in, a country or territory subject to comprehensive United States sanctions, and that you are not a person on the U.S. Treasury Department's Specially Designated Nationals list or any equivalent restricted-party list. We may refuse or cancel an order on these grounds and will refund it in full.

14. Changes to these terms

We may update these terms. The date at the top shows when they last changed. Material changes are notified by email to active customers at least 30 days before they take effect. Changes never apply retroactively to a purchase already made, and continuing to use a product after a change takes effect means you accept it.

15. Termination

You may stop using our products at any time and cancel any subscription as described above. We may suspend or terminate access for breach of these terms or the Acceptable Use Policy, for non-payment, or where required by law. Sections 6, 10, 11, 12, 13 and 16 survive termination.

16. Governing law and disputes

These terms are governed by the laws of the State of {{STATE}}, United States, without regard to its conflict-of-law rules. The state and federal courts located in {{STATE}} have exclusive jurisdiction, and both sides submit to it. Before filing, please raise the matter with us at {{EMAIL_LEGAL}}; most things are resolved faster that way.

17. General

If any provision is held unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to a successor in connection with a merger or sale of the business. These terms, together with the Refund policy, the Acceptable Use Policy, the Privacy Policy and any applicable statement of work, are the entire agreement between us.

18. Contact

{{COMPANY_LEGAL}}
{{ADDRESS_LINE1}}
{{ADDRESS_LINE2}}, United States
General and customer service: {{EMAIL_SUPPORT}}
Legal: {{EMAIL_LEGAL}}
Telephone: {{PHONE}}