Support

Common questions, answered. If yours is not here, email {{EMAIL_SUPPORT}} or call {{PHONE}} — see contact for hours.

Buying

What currency am I charged in?

United States dollars (USD), always. The figure shown on the product page is the figure charged. If your card is in another currency, your bank converts it at its own rate.

Which payment methods do you accept?

Visa, Mastercard, American Express and Discover, plus Apple Pay and Google Pay on supported devices. Payments are processed by Stripe.

Do I need an account to buy?

No. You pay, and access is sent to the email address you used at checkout.

Access and delivery

When do I get access?

Digital products are delivered by email, normally within five minutes of payment and always within 24 hours. Subscriptions are activated immediately after the first payment.

My access email never arrived.

Check the spam or promotions folder first, then email {{EMAIL_SUPPORT}} from the address you used at checkout. We resend it the same business day.

Can I change the email address on my purchase?

Yes. Write to {{EMAIL_SUPPORT}} from the original address and tell us the new one.

Subscriptions

How do I cancel?

From the billing page inside your account, or by emailing {{EMAIL_SUPPORT}}. Cancelling stops the next charge. You keep access until the end of the period you have already paid for. We do not ask you to call to cancel and we do not make you wait for a retention offer.

Will you warn me before a renewal?

Yes. We email a reminder before each renewal, and a receipt after every charge.

Will my price change?

Not without at least 30 days' notice by email, and never retroactively. You can cancel before a new price takes effect.

Refunds

What is the refund window?

Fourteen days from purchase on one-time digital products. Subscriptions are not refunded for periods already used, but you can cancel any time to stop the next charge. Full conditions and the exceptions are on the refund policy page.

How do I ask for one?

Email {{EMAIL_SUPPORT}} with your order number or the email address you paid with. We answer within one business day and, once approved, the refund is issued within five business days to the original payment method.

Custom projects

Do you work with clients outside the United States?

Yes, subject to the export and sanctions restrictions described in our Terms of Service.

Who owns the code you write for me?

You do, on final payment. See custom development.

Still stuck?

Email {{EMAIL_SUPPORT}}. One business day, every time.